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Let’s be real — monitoring SIP traffic can feel like trying to chase down a raccoon in a data center: chaotic, loud, and a little bit pointless unless you know exactly what you’re looking for. Over the years, I’ve developed a few strategies (and a high tolerance for packet capture rage) that help me make sense of what’s going on when users scream, “My call dropped!” 🛠️ Oracle EOM: The SIP Whisperer If you’re lucky enough to be using Oracle Enterprise Operations Monitor (EOM), you know it’s basically Wireshark with a suit on. It decodes SIP dialogs, tags retransmissions, highlights 4xx/5xx errors, and even lets you search by Call-ID or phone number (bless it). ...

Thanks for stopping by! AWS Insiders is a growing collection of tools, posts, and technical guides based on real-world experience in cloud, voice, and network engineering. Here you’ll find: Cloud automation tools Hands-on AWS guides Observability and support tips Behind-the-scenes insights from an active TAM New content is added regularly, so check back soon or follow me on GitHub and LinkedIn for updates. Let’s build something better in the cloud — together. ...

Originally posted on LinkedIn – March 2025. Reposted here as part of my cloud career archive. I started out in the 90s working in public schools—drilling through concrete, hanging wire molding, and punching down hundreds of connections in wiring closets. It wasn’t glamorous work, but it gave me a real understanding of how everything connects—physically and technically. Back then, I was part of a JTPA program that let me work while attending college. I majored in network administration, learning about routers, switches, and how to keep things online when no one else knew what was wrong. ...

Explore new features in CloudWatch for observability and insights. Read the full article here

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Build generative AI applications that can execute tasks using agents. Read the full article here